Frequently Asked Questions

The questions we get most, answered in one place. If yours isn't here, email shop@tobeyoliver.com and we'll answer within a business day.
Materials & hardware
Our collars and harnesses use premium vegan leather with 18K gold PVD over stainless steel hardware. PVD is the same finishing process used on luxury watch cases. Bonded rather than plated, so it resists tarnish and chipping. Full care routine in our hardware care guide.
Sizing
Measure the base of the neck (where the collar naturally sits) with a soft tape and add half an inch. For small breeds and dachshunds, our small-breed sizing guide walks through the fit nuances that generic 'XS' collars miss.
Charms
Every charm uses the same jeweler's clasp, so pieces like the Bone charm and Luna charm swap between any collar or harness in seconds. Cycle them so no single piece takes every walk.
Care
Wipe leather with a damp cloth and mild soap; air dry. Wipe hardware dry after wet walks. Never machine wash, never soak, never use ammonia-based cleaners on the metal.
Collar or harness?
Depends on your dog and your walk. Our collar vs harness guide breaks down when each is safer and more comfortable.
Shipping & returns
Free U.S. shipping over $100, full details in shipping. 30-day returns and free U.S. exchanges, see returns & exchanges.









